Office Clerk - Flagstaff

About the role

The Customer Service Representative will be the initial point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues efficiently and provide solutions that meet their needs.
• Ensure all customer interactions are positive and exceed expectations.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Document customer interactions and escalate complex issues to supervisors as necessary.

Requirements

• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Customer service experience preferred but not required.
• Proficiency in Microsoft Office Suite.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role is a plus.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Organizational skills

Benefits

• Flexible scheduling options
• Professional development opportunities
• Competitive compensation package

Pay

$18 - $20 per hour based on experience.

Schedule

Variable schedule to accommodate business needs.