OFFICE ASSOCIATE - Chicago, IL

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13670367 **This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.** While not required,a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. **All applicants who want to be considered for this positionMUSTapply electronically through the**[**illinois.jobs2web.com**](https://illinois.jobs2web.com/){target="_blank" rel="noopener"}**website. State of Illinois employees should click the link near the top left to apply through the**[**SuccessFactors**](https://hcm20.ns2cloud.com/sf/careers/jobsearch?bplte_company=SILHCM20P1){target="_blank" rel="noopener"}**employee career portal.** **Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.** # **Why Work for Illinois?** Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether youre helping to improve schools, protect our natural resources, or support families in need, youre part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career youre looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. ## **Position Overview** The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; provides information/assistance to explain/clarify rules, processes or procedures. ## **Essential Functions** Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.Prepares and maintains complex, highly specialized records and reports.Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff.Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.Provides clerical office support.Receives and distributes mail, manual releases, and memos.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. ## **Minimum Qualifications**Requires knowledge, skill and mental development equivalent to completion of high school.Requires two (2) years of office experience .Requires the ability to keyboard accurately at a rate of 45 wpm. **Work Hours:**Mon-Fri, 8:30am5:00pm **Headquarter Location:**5323 S Western Blvd, Chicago, Illinois, 60609 **Temporary Detail Address:**1642 W. 59th St, Chicago, IL 60636 Family & Community Services Region 1 South Clerical Englewood FCRC/Cook County **Work County:**Cook **Agency Contact:** **Posting Group:**Office & Administrative Support; Social Services **About the Agency:** The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched liv