OFFICE ASSOCIATE - Chicago, IL

Position Overview

The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; provides information/assistance to explain/clarify rules, processes or procedures.

Essential Functions

• Keys a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.
• Prepares and maintains complex, highly specialized records and reports.
• Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff.
• Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.
• Provides clerical office support.
• Receives and distributes mail, manual releases, and memos.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Knowledge, skill and mental development equivalent to completion of high school.
• Two (2) years of office experience.
• The ability to keyboard accurately at a rate of 45 wpm.

Work Hours

Mon-Fri, 8:30am5:00pm

Headquarters Location

5323 S Western Blvd, Chicago, Illinois, 60609

Temporary Detail Address

1642 W. 59th St, Chicago, IL 60636 Family & Community Services Region 1 South Clerical Englewood FCRC/Cook County

Work County

Cook

Agency Contact

N/A

Posting Group

Office & Administrative Support; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.