Office Associate

We’re a family-owned company with a history of caring for our employees, customers, and community. Join the Levin Team today—working here feels like home!

Pay

$15.25/hr

Benefits

• Paid training with a blended approach
• Growth opportunities—Levin’s loves to promote from within
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan
• Paid time off (PTO)
• Generous employee discount
• Friendly, supportive work environment

Responsibilities

• Accurately enter information regarding sales transactions and order details into the Storis system
• Verify all order-related information is accurate; identify and correct discrepancies
• Complete documentation efficiently and process cash balances, deliveries, sales, service orders, and account balances in compliance with corporate guidelines
• Provide customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, and resolving customer complaints or questions
• Answer, investigate, or initiate actions on customer inquiries using all access channels (phone, web, chat, mail, fax, etc.)
• Consistently meet or exceed performance standards for service quality, accuracy, and volume
• Complete and process credit applications, payments, and financing paperwork
• Verify all order-processing paperwork is accurate
• Communicate professionally and promptly with internal and external personnel
• Maintain accurate files and processes to maximize productivity
• Perform clerical support for store staff as needed
• Other duties as assigned

Requirements

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Excellent verbal, written, and listening skills
• Basic reading, comprehension, and numerical reasoning skills
• Ability to complete paperwork accurately, neatly, and efficiently
• Demonstrated knowledge of software, including Microsoft Office
• Excellent organizational skills
• Outstanding customer service skills
• Knowledge and ability to use Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems (preferred)

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly
• Ability to remain in a stationary position for extended periods
• Ability to communicate effectively with customers and coworkers
• Ability to operate relevant equipment and observe details to complete assigned responsibilities