Business Office Associate

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals, and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. Recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and first in the state to achieve Magnet with Distinction status for excellence in nursing care, Lexington Health delivers over 4,000 babies annually, performs more than 34,000 surgeries, and is the region's third-largest employer. The network also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center.

About the Role

Assists patients, visitors, providers, and office staff in a courteous and friendly manner. Performs all duties efficiently and timely while maintaining a positive patient flow. Serves as an office liaison when required.

Schedule

Full-time day shift, 4 days per week (Monday–Thursday, 7:00 AM–5:00 PM) with flexible Fridays.

Qualifications

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities
• Substitutable Education & Experience: Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

• Maintains a positive attitude and harmonious relationships with all contacts, including phone, correspondence, and in-person meetings.
• Demonstrates appropriate communication for all age groups:
  • Infant – birth to 1 year
  • Child – 1 year through 12 years
  • Adolescent – 13 years through 17 years
  • Adult – 18 years through 65 years
  • Geriatric – over 65 years
• Responds to all patient and office staff requests promptly.
• Performs duties as assigned by authorized personnel or in emergencies (e.g., fire or disaster).
• Provides communication support:
  • Telephone (answering, transferring calls)
  • Orders/Messages – accurate and timely relay of information
  • Scheduling (referrals, appointments, ancillaries, surgeries, hospital admissions)
• Manages medical records:
  • Documentation and forms
  • Electronic chart maintenance
  • Image files, faxing, copying, and mail handling
• Handles office operations:
  • Enter/verify/correct patient demographics and insurance information
  • Obtain necessary signatures and consents
  • Post charges/payments and collect payments for office visits
  • Daily updates, deposits, and cash drawer maintenance
  • Screen and collect unpaid balances
  • Provide financial counseling as needed
  • Work accounts receivable and precertification/authorization
  • Operate and maintain office equipment (e.g., fax, copier) and ensure routine maintenance, supply ordering, and log sheets
• Additional duties:
  • Participate in in-service/education, department orientation, and annual training
  • Maintain clerical log sheets/audits (e.g., samples, equipment)
  • Assist with coding (E&M/basic visits, office procedures, complex visits, surgeries, hospital services)
  • Prepare correspondence and statistical reports
  • Support accounts payable and payroll
  • Chaperone patients when needed
  • Provide guidance on clerical policies and procedures
  • Perform all other duties as assigned

Benefits

• Day ONE medical, dental, and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan – employer matches dollar-for-dollar up to 6% from day one
• Employer-paid life insurance equal to 1x salary; optional supplemental life insurance up to 3x salary at low cost
• Adoption assistance
• Employer-paid short-term and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness