Office Assistant - Williamsburg Endocrinology Specialists

Williamsburg, Virginia | Hiring Range: $16.80 - $21.83/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

About the Role

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep, and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments, when necessary (e.g., doctor’s illness, meetings, or vacation).
• Completes clerical chart prep, prepares and prints visit-related documents (e.g., consents, receipts, visit summaries).
• Promotes the Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment, eye contact, and a smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette, including a 4-part greeting and answering within 3 rings or less.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends process improvements to the practice manager to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Requirements

• High School Diploma or GED (Required)
• 1 year of Medical Office experience (Preferred)