Office Assistant - Salisbury University

About the role

The Office Assistant assists with resident acquisition, tours, renewal programs, marketing strategy and execution, and support for resident communications and community engagement.

Responsibilities

• Assists with leasing activities such as lead follow-up, tours, application processing, lease execution, move-ins, and move-outs.
• Maintain occupancy targets and execute lease-up strategies with Director.
• Implement outreach to Salisbury University students and families.
• Affords creation of an annual marketing plan that includes digital advertisement, social media, campus partnerships, campus events, and referral programs.
• Maintain listings on rental platforms (as needed) and ensure accuracy of content, imagery, and pricing.
• Coverage and production of marketing resources such as virtual tours, floor plan materials, and signage in partnership with Director and Residence Life Coordinator.
• Coordinate and execute renewal campaigns, incentives, and retention events in coordination with Resident Life.
• Assists with training front-desk staff regarding leasing materials and information.
• Manage move-in/move-out communication and planning.
• Prepare student key packets and processes key return inventory.
• Track lead sources, conversion rates, marketing ROI, and prepare weekly leasing statistics for Director.
• Analyze competitor landscape and provide recommendations on pricing and promotions and current leasing numbers.
• Ensure leasing practices comply with Fair Housing laws and university policies.
• Maintain accurate resident records and move-in/move-out checklists, and keys.
• Serve in on-call rotation for after-hour emergencies.
• Oversee community towing in conjunction with Residence Life Coordinator.
• Serve as appeals officer for conduct decisions.
• Afford Community Assistant staff training.

  Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • A high school diploma or general education degree (GED).
  • 1-2 years of clerical or property management office operations.
  • Experience with social media management marketing and community tours.
  • Experience and knowledge of Microsoft Word, Excel and Outlook.
  • Ability to operate basic office equipment including a photocopier, fax, and telephone.
  • Basic typing and filing skills.
  • Strong leadership and communication skills.
  • Knowledge of fair housing regulations.
  • Ability to analyze occupancy data and develop strategic plans.
  • Ability to move and lift up to 35 pounds.

  Physical Demands

  • While performing the duties of this job, the employee is regularly required to communicate in both oral and written manners.
  • The employee is frequently required to sit and reach with hands and arms.
  • The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 35 pounds.
  • Specific vision abilities required by this job include close vision and distance vision.

  Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The work is usually performed within an office environment, with standard office equipment available.
  • The work environment is mid to high paced.
  • The ability to work overtime during key operational times is necessary.
  • The noise level in the work environment is usually moderate.

  Pay & Benefits

  Salary commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.