Office Assistant Practice Based

About the role

The Office Assistant is responsible for providing quality customer service to patients by offering administrative and front office support. This position schedules clinical patient appointments, verifies insurance coverage, and obtains authorizations. Additionally, this role processes referrals and coordinates documentation for coding and billing. In addition, this position performs various administrative tasks simultaneously. Responsibilities for this role include ensuring efficient patient flow and accurate record-keeping. This role contributes to the overall efficiency of the physician offices.

Schedule

Full time, Day shift. Monday through Friday 8:00am to 4:30pm.

Key responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Qualifications

• High School Grad or Equivalent (Required)
• 1+ years related experience (Preferred)

Pay

$16.92 - $27.08