Office Assistant P/T

About the role

Part-time position assisting the Office Manager with daily operational needs of the facility. Pay range: $20.00–$22.00 per hour.

Responsibilities

• Ensure all clients are treated with dignity and respect; provide affirming care for LGBTQ+ clients.
• Answer all calls in a pleasant, professional manner; transfer to appropriate party or take complete messages (no messages for clients except emergencies).
• Provide accurate information regarding anonymous meetings, hotline numbers, and directions to the facility.
• Greet new admissions, client families, and visitors; monitor sign-in/out log and issue name tags; enforce confidentiality rules.
• Prepare outpatient mail for drivers; distribute incoming mail; perform miscellaneous typing tasks.
• Sign in/out personal body alarms.
• Total daily deposits at end of each work day.
• Generate and update Self-Pay/Co-Pay Ledgers daily to keep client balances current.
• Collect payments and review balances with clients.
• Run Medicaid cards weekly (first and last day of each month) and generate a report for the Office Manager of Medicaid pendings and problem accounts.
• Track Medicaid tokens for clients by entering name, date, and number of tokens given daily in a log book.
• Assist Office Manager with creating schedules, updating groups, adding new staff schedules, and discharging clients in the computer system.
• Update Appointment Book daily, keeping the schedule two weeks ahead at all times.
• Input daily group sheets and individual sessions daily with totals faxed to fiscal each night; verify clinical staff members on the computerized system.
• Input, update, and track OASAS admission/discharge forms monthly; run group sheets daily.
• Track urine drug screens daily by logging them in the appropriate manual.
• Create new charts for all new outpatient admissions; break down discharged client charts into manila folders.
• Perform all other duties as assigned.

Requirements

• Answering and transferring calls
• Taking messages
• Knowledge of voicemail systems
• Enforcing confidentiality law
• Admission/discharge procedures
• Computer software skills
• Prioritizing workload
• Level of independence

Qualifications

• Pleasant, congenial telephone manner and well-groomed professional appearance.
• At least two years of experience in a similar capacity demonstrating awareness of office procedures.
• Strong communication skills with clients, staff, and outside agencies.
• Typing speed of 40 words per minute.

Pay

$20.00–$22.00 per hour.