Office Assistant - IRMC Primary Care Center - Full Time

Front-office role in a medical practice, focused on patient registration, insurance verification, and appointment coordination.

Responsibilities

• Cheerfully greet and register incoming patients and visitors; determine needs and respond accordingly.
• Retrieve, review for correctness, and process patient registration forms.
• Collect, scan, and update personal and financial information (insurance cards, driver’s license, etc.).
• Run insurance verification/eligibility on every patient and work eligibility alerts.
• Collect payments from patients and provide receipts.
• Retrieve messages from answering service/voicemail multiple times daily.
• Answer telephone and direct incoming calls to the appropriate party via message center.
• Work Cerner message center pools and complete messages as applicable.
• Schedule patient appointments according to provider protocol.
• Maintain copays, petty cash logs, and receipts.
• Forward medical record requests to the Health Information Management Department (HIM) in a timely fashion.
• Monitor patient reminder system daily, including cancellations, reschedules, and no-show appointments; follow up as appropriate.
• Follow HIPAA, confidentiality, and security rules when providing information to outside sources.
• Accept and sign for mail parcels and other deliveries according to office policy.
• Practice sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provide lead or manager with a list of clerical supplies as needed.
• Maintain an orderly, neat, and clean front desk area and waiting room.
• Routinely retrieve faxes from the fax machine.
• Obtain prior authorizations as required by patient insurance policy for testing and procedures.
• Travel to other IPG offices to cover front office when requested.
• Perform other tasks as requested.

Requirements

• High school graduate or equivalent required.
• 2 years of medical office or customer service experience preferred.
• Completion of a recognized medical secretarial program preferred.
• Knowledge of medical practice operations, clerical equipment, and processes.
• Basic understanding of medical terms and abbreviations.
• Proficiency in computer systems, medical forms, reports, and processing methods.
• Clear understanding of confidentiality laws governing the patient/physician relationship.
• Ability to make and sustain a great first impression.
• Experience with multilane telephones, automated systems, computers, and fax machines.
• Strong interpersonal skills and ability to maintain cooperative relationships with staff, patients, physicians, and management.
• Clear and concise communication skills.
• Critical-thinking and team coordination skills.
• Ability to maintain organized and accurate records.
• Serve as a patient advocate.
• Adhere to dress code policy and maintain professional appearance.

Benefits

• Great work-life balance and company culture.
• Competitive salary.
• Career advancement opportunities.