Office Assistant II - Bilingual (SP) - Job #905

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school-age children, transition-age youth, to adults and aging adults.

About the Role

This position receives general supervision by Supervisors/Managers/Directors. Assigned duties may vary and other duties may be assigned.

Responsibilities

• Reception/Clerical
  • Responds to heavy volume of phone calls, transferring calls to appropriate staff, answers general questions.
  • Greets consumers, families, and other visitors.
  • Checks in and verifies appointments and ensures consumers and visitors connect with appropriate staff.
  • Schedules appointments with consumers, related parties or internal staff.
  • Reserves rooms for meetings and conferences; maintains department calendars for staff.
  • Performs a variety of clerical and support tasks, including filing, scanning, copying, preparing written correspondence, and communicating with consumers, families and service providers and other agencies.
  • Types, inputs, and maintains documents, consumer information and/or related data into computer databases, software, tracking systems/tools, etc.
  • Prepares reports/documents by collecting and collating information.
  • Sets up and maintains paper and/or electronic filing systems.
  • Maintains, stocks and inventories supplies as assigned.
• Mailroom, Scanning and Filing
  • Processes incoming and outgoing USPS, UPS, FedEx, interoffice, faxes, documents, etc.
  • Runs outgoing mail through postage machine; packages materials for shipping.
  • Services and maintains office equipment (paper jams, toner replacement, etc.).
  • Copies, files, retrieves and/or scans documents.
  • Researches files on the computer as needed.
  • Maintains files through purging/archiving documents and ensuring that documents are filed appropriately.
  • Makes copies and packets, distributes documents and prepares materials for mailing.
  • Coordinates boxes for off-site storage, as applicable.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience required.
• Two (2) years related experience working in an office environment or related experience.
• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

Skills

• Proficiency in Microsoft Office and related applications.
• Knowledge of general office functions and customer service skills.
• Ability to operate a computer and enter data accurately.
• Strong verbal and written communication skills with excellent grammar.
• Detail-oriented with ability to multi-task.
• Bilingual Spanish may be required dependent upon the position.

Benefits

• Health Insurance: NLACRC pays the full cost of coverage for certain Medical plans for employee only. Generous contribution to additional plans for employee only or employee and dependents.
• Dental Insurance: NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. Also offers a Dental PPO plan with a low employee monthly contribution.
• Pre-Tax Flexible Spending Accounts: For eligible health care and dependent care expenses.
• Insurance: No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• Vision Plan: No cost for employees and eligible dependents.
• Retirement: CalPERS defined benefit plan providing a monthly retirement allowance for eligible employees. Two deferred compensation plans (457 and 403(b)).
• Participation in the Public Service Loan Forgiveness program.
• Paid Time Off: 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays: 12 paid holidays throughout the year.
• Hybrid-Remote Option: Available for most positions after 90-days continuous employment, at manager/supervisor’s discretion.
• Professional Development: Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Note: Benefit costs are pro-rated for part-time employees.

Pay

This is a non-exempt position with a regular salary range of $21.84 - $30.85 per hour, plus $69.24 per bi-weekly pay period for bilingual services. The actual amount offered within the posted salary range will depend on factors including education, experience, skills, and other relevant job-related factors.