Office Assistant - Hampton Primary Care

Hampton, Virginia

Pay

Hiring Range $16.80 - $21.83/Hourly. Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Responsibilities

• Checking in and checking out patients
• Verifying insurance eligibility
• Maintaining patient registration by entering and updating patient demographics in the registration software
• Greeting patients while answering multi-phone lines
• Scheduling/rescheduling appointments
• Creating/scheduling referrals
• Completing chart prep and providing information to patients
• Floating to other practices within the region as needed to provide support
• Ensuring patient registration and demographics information is correct and updated as needed
• Collecting payments from patients for appointments, forms, or past due balances
• Monitoring daily schedule including scheduling/rescheduling appointments due to doctor illness, meetings, or vacation
• Completing clerical chart prep, preparing and printing visit-related documents (consents, receipts, visit summaries, etc.)
• Promoting the Riverside Care Difference through exceptional customer service
• Greeting all participants with immediate acknowledgment, eye contact, and smile
• Managing patient expectations with clear explanations
• Using good telephone etiquette (4-part greeting, 3 rings or less guideline)
• Practicing warm transfer and proper on-hold techniques
• Maintaining referrals and insurance information
• Obtaining or scheduling referrals upon receipt from referring location
• Ensuring referrals are attached with approved insurance authorization
• Obtaining insurance authorizations as necessary
• Recommending process improvements to the practice manager to improve quality of service
• Maintaining appearance and cleanliness of the reception area
• Actively engaging in team huddles and staff meetings