Office Assistant - Days/Eve

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Responsibilities

• Serve as an in-person, patient-facing representative to greet clients, manage check-in and check-out processes, and collect necessary registration documentation.
• Manage a high-volume, multi-line phone system, including scheduling appointments, transferring calls to appropriate staff, and accurately documenting and forwarding messages.
• Scan and upload documents accurately into the electronic health record (EHR) system.
• Ensure that patient Race, Ethnicity, and Language information is properly documented.
• Collect copayments and reconcile/close the cash drawer daily.
• Schedule patient evaluations, consultations, and follow-up appointments in a timely manner.
• Participate in cross-training initiatives to support team coverage and operational efficiency.
• Maintain strict compliance with all HIPAA regulations and confidentiality standards.
• Process and forward missed appointment notifications in accordance with WellSpan’s Missed Appointment Policy.

Qualifications

• Minimum Education: Certificate Program in Professional Medical, Administrative or Business School Required or High School Diploma or GED with 12 or more months of customer service experience Required.
• Work Experience: Less than 1 year of relevant experience Required.
• Knowledge, Skills, and Abilities: Excellent interpersonal/communications skills; Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills; Computer skills to include typing.