Office Assistant - Clinic

About the Role

As an integral contributor to our operational success, you will provide comprehensive support to leadership and ensure an environment of efficiency and high-quality service. You will facilitate the streamlined operation of the office, manage diverse administrative functions, and cultivate effective internal and external communication networks. This role requires exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and a commitment to anticipating needs and delivering accurate, timely support.

Responsibilities

• Perform patient check-in at the time of visit; interview patients and complete all paperwork necessary to ensure the admitting process is efficient and compliant with clinic and regulatory policies.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record system.
• Perform patient check-out, including pricing services, coding procedures performed, and documenting diagnoses on charges to support the need for each service.
• Collect patient responsibility payments and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next-day appointments, verify insurance coverage, and inform patients of required documentation, including time-of-service payment details.
• Gather, verify, and process referrals, authorizations, and pre-certifications by collaborating closely with physicians, patients, and payers.

Requirements

• High School Graduate or GED upon hire.
• 1-3 years of related experience in a healthcare environment (2 years preferred).

Pay

$19.49 - $27.52 per hour.