Office Assistant - Clinic

About the Role

As our Office Assistant, you will be an integral contributor to our operational success, providing comprehensive support to leadership and ensuring an environment of efficiency and high-quality service. You will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks. To thrive in this role, you will demonstrate exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.

Responsibilities

• Perform patient check-in at the time of visit; interview patients and complete all paperwork necessary to ensure the admitting process is efficient and compliant with clinic and regulatory policies.
• Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record system.
• Perform patient check-out, including pricing services, coding procedures performed, and diagnosis on charge to accurately support documentation for each service.
• Collect patient responsibility payments and answer routine patient insurance and billing inquiries.
• Answer phone calls, confirm next-day appointments, ensure insurance coverage, and alert patients to required documentation, including time-of-service payment details.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physicians, patients, and payers.

Requirements

• High School Graduate or GED in General Studies, upon hire.
• 1-3 years (minimum 2 years) of related experience in a healthcare environment, upon hire.

Pay

$19.49 - $27.52 per hour.