OFFICE ASSISTANT - CALVERT HEALTH MEDICAL GROUP OBGYN

About the Role

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point-of-service activities and entering and maintaining confidential and accurate patient information.

Responsibilities

• Maintain unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Provide friendly and courteous assistance to every patient to achieve an ideal patient encounter and professional experience.
• Exhibit excellent written and oral interpersonal communication skills to communicate effectively with staff, patients, families, caregivers, and providers.
• Collaborate with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner.
• Demonstrate strong phone, computer, and internet experience, with knowledge of insurance billing procedures and familiarity with medical terminology.
• Multi-task, organize, adapt, and work under stressful and fast-paced conditions while prioritizing administrative tasks.
• Follow directions, work both independently and as part of a team, and maintain attention to detail.

Requirements

• High school education (college or technical training a plus).
• 1–2 years of experience in the medical field and/or 2 years of customer service experience.
• Electronic Health Record (EHR) experience a plus.