Office Assistant

This is a full-time, contract-to-hire position with a schedule from approximately 7:00 a.m. to 6:00 p.m., Monday through Saturday. The initial assignment is a three-month contract, with potential for extension based on business needs and performance.

Responsibilities

• Greet examinees and verify identification
• Perform required security checks, including the use of security wands
• Assist with troubleshooting devices for test takers
• Proactively perform tasks outside of peak testing periods
• Continuously monitor candidates through walkthroughs as they complete exams
• Report and resolve candidate issues with urgency
• Maintain a secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Safeguard the test center from misconduct
• Digitally scan and record candidate fingerprint identification, if applicable
• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Represent Prometric’s vision, mission, and values
• Remain flexible with scheduling based on operational needs

Requirements

• High school diploma or equivalent required; college experience is a plus
• Minimum of one year of in-person customer service experience (e.g., retail, hospitality, food service, or reception)
• Must be at least 18 years of age
• Strong verbal and written communication skills
• Ability to work in a high-pressure, high-volume environment
• Proficiency with Microsoft Windows-based computer programs and applications (e.g., MS Office, Outlook, web browsing)
• Ability to multi-task, handle small tools, and manage equipment for shipping or installation
• Familiarity with receptionist duties, document scanning, inbound call handling, and clerical support is preferred

Physical Requirements

• Ability to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room
• Visual acuity to adjust or focus on computer screens and monitor testing rooms via camera
• Ability to maneuver safely in tight spaces while maintaining computers in the lab and office

Schedule

Approximately 7:00 a.m. to 6:00 p.m., Monday through Saturday.

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in the company 401(k) plan
• Access to free online training