Office Assistant and Scheduler

About the role

Envida provides transportation services and home care services. We are looking for Compassionate, Resourceful, Dependable, Resilient, and Innovative staff to help us integrate services that connect people to their community. The Office Assistant & Scheduler is an entry-level role that oversees and strengthens Envida’s home care operations while supporting compliance with state and federal regulations, including Colorado PASA, HCPF, and CDPHE requirements. This role provides scheduling of home care staff and serves as a liaison between clients, caregivers, internal teams, and community partners. The position also supports quality assurance, Electronic Visit Verification (EVV) oversight, payroll and billing accuracy, audit readiness, and staff development.

Responsibilities

• Provide daily oversight of home care attendants and administrative support staff
• Assign and manage home care staff to ensure appropriate staffing and continuity of care
• Lead day-to-day home care operations in alignment with Envida’s mission, values, and strategic goals
• Foster a culture of accountability, professionalism, and continuous improvement
• Ensure compliance with all applicable federal, state, and local regulations
• Serve as support for audits, surveys, and regulatory reviews
• Audit and submit documentation to maintain compliance
• Collaborate with the Licensed Professional (RN) to maintain and enhance the Quality Management Plan (QMP)
• Oversee Electronic Visit Verification (EVV) compliance, including Sandata system usage
• Conduct regular audits of EVV data to ensure accuracy, timeliness, and compliance
• Verify accuracy of client profiles, attendant profiles, service authorizations, care plans, schedules, and billing units
• Ensure documentation standards are met prior to payroll and billing submission as well as care management
• Support payroll accuracy
• Identify and resolve discrepancies related to timekeeping, EVV, and billing
• Support cost containment and operational efficiency initiatives
• Oversee orientation and support delivery of training for home care staff
• Adhere to policies and procedures
• Deliver training related to compliance, quality care, and operational procedures
• Provide ongoing coaching, corrective action, and performance evaluations
• Address and/or refer client and caregiver concerns promptly and professionally to the Home Care Supervisor
• Implement corrective actions and service recovery plans when needed
• Support client retention through proactive engagement and quality oversight
• Identify service gaps and opportunities for expansion to new populations
• Support business development efforts, including contract support and data analysis
• Track and report on operational metrics related to growth, quality, and performance
• Maintain accurate reports for weekly home care meetings
• Provide timely updates to Finance, Compliance, and Leadership teams
• Ensure all licenses, certifications, and required documentation remain current
• Participate in on-call rotation to address urgent issues (phone support only)
• Perform other duties as assigned by management

Requirements

• Adheres to legal practice standards, including applicable federal, state, and local regulations and standards
• Acts as a positive example upholding ethical business practices and confidentiality
• Reliable attendance and adherence to dress code and safety policies
• Demonstrates effective time management and organizational skills
• Represents the organization in a positive and professional manner
• Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics, and goals of the organization

Experience

• 1 year of administrative or operational home care or Home & Community Based Service experience, including computer skills
• Experience supporting audits, surveys, or compliance reviews preferred

Skills

• Current CPR certification preferred
• Knowledge of Home Care and HCBS Operations preferred
• Strong understanding of PASA, Medicaid, and regulatory compliance preferred
• High proficiency with EVV systems, including Sandata preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a regulated environment
• Highly skilled at collaboration across departments
• Proficient in Microsoft Office Suite and ability to learn new systems

Benefits

• PTO
• Holiday Pay
• Sick leave
• 401(k)
• 401(k) Matching
• Health Insurance
• Paid orientation
• Paid training
• Employee Referral Program