Office Assistant 1 (Keyboarding), SG 6

About the role

The Office Assistant 1 plays a vital role as the first point of contact in a high-volume, fast-paced college health clinic. This position delivers exceptional customer service and front-desk support, ensuring a positive, professional experience for students, campus staff, and the public. Core responsibilities include managing patient reception, phone triaging, and scheduling while adhering strictly to confidentiality policies. This position oversees essential clerical functions, electronic medical records (EMR) management, and data entry, with a specialized focus on tracking and reporting New York State immunization compliance. Additionally, the role provides operational coverage for administrative staff and maintains up-to-date knowledge through ongoing professional and safety training. Department: Student Health Services.

Responsibilities

• Help at the front desk by signing in students who present for appointments.
• Refer walk-in students to triage RN to make appointment.
• Fill in for Administrative Assistant 1 as needed to cover time off requests.
• Interact in a positive and professional manner with co-workers, students, campus staff and offices, and the general public.
• Assist in answering high volume of phone calls in very busy office.
• Screen calls and schedule non-urgent appointments.
• Answer questions about immunization, health history, and physical exam requirements per NY.
• Provide correspondence (general and confidential), policies and procedures, brochures, and informational handouts.
• Manage copying, requests to duplicating, sending and retrieving faxes, office mail, and scanning information received into EMR after being reviewed.
• Process work orders as needed.
• Set up voice message if needed and work with telecommunications on phone issues as needed.

Requirements

• To be appointed on a PERMANENT basis to this title, you must hold or have held the title of Office Assistant 1 or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list.
• You may also qualify if you are permanent in the following title: Office Assistant 1 (keyboarding).
• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply.
• NON-COMPETITIVE QUALIFICATIONS: There is no minimum education or experience requirements for this title.

Preferred Qualifications

• Experience working within a college or university setting and interacting with a diverse student population.

Skills

• Effective written and verbal communication skills.
• Attention to detail, with a focus on accuracy and consistency when processing and reviewing information.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong organizational and record-keeping skills, with the ability to maintain accurate and accessible files.

Pay

$37,862

Schedule

Monday through Friday 8:00 am to 4:00 pm.