Office and Facilities Assistant

About the role

The Office and Facilities Assistant plays a crucial role in creating a welcoming, well-maintained environment for all who enter our space. This position combines front desk hospitality with hands-on responsibility for the cleanliness, organization, and daily upkeep of common areas.

In this role, you will serve as the first point of contact for visitors, contractors, and staff while also taking ownership of end-of-day cleaning and facilities tasks. Your presence helps ensure that our space is both inviting and operationally ready each day.

In addition to these responsibilities, you will support the daily operations of the Facilities Department by coordinating maintenance activities, tracking work orders, supporting preventive maintenance, inventory management, and collaborating closely with internal CHI teams and external vendors to ensure timely and effective resolution of all facilities needs.

This role reports directly to the Office & Facilities Manager and contributes to a safe, respectful, and well-functioning environment at our new office.

Essential Duties and Responsibilities

• Maintain a visible and welcoming presence in the lobby greeting all visitors, contractors, and staff in a professional and courteous manner
• Guide and direct visitors to their appropriate destinations
• Receive, sign for, and manage all incoming packages and deliveries; notify recipients promptly and maintain organized storage until pickup
• Support inventory management of office supplies and equipment
• Cookout maintenance activities and track work orders
• Perform end-of-day cleaning and upkeep, including second-floor maintenance: garbage removal and placement outside, recycling, packing box breakdown, bathroom cleaning, and kitchen upkeep
• Conduct an end-of-day walkthrough to ensure all common areas are clean, organized, and ready for the next business day
• Provide backup support for basic office operations as needed, including relaying messages and assisting staff during busy periods
• Exercise good judgment in escalating issues or requests to appropriate personnel

Required Knowledge, Skills and Abilities

• Warm, professional, and approachable interpersonal style with a strong customer-service orientation
• Reliable and punctual with a strong sense of personal responsibility and follow-through
• Ability to remain organized and composed in a high-traffic lobby environment
• Comfort with physical facilities tasks including cleaning, waste handling, and light lifting
• Basic organizational skills for managing and logging packages and deliveries
• Ability to communicate clearly and effectively with visitors, staff, and vendors
• Attention to detail and ability to follow established procedures consistently

Required Qualifications

• 1 year of experience in a customer-facing role such as doorman, concierge, front desk, hospitality, security, office, or building services
• Basic proficiency with Microsoft 365 (e.g., Outlook, Teams, Word, Excel, and SharePoint)

Preferred Knowledge, Skills, Abilities and Qualifications

• High school diploma or equivalent
• Experience working in an office building, residential building, or mixed-use property
• Familiarity with standard cleaning products, protocols, and best practices
• Experience with basic package logging, inventory tracking, or mailroom operations

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally work in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 50 lbs. Ability to work standing, walking, and/or sitting a minimum of 8 hours per day/shift. Some weekend/holiday work may be required. Ability to travel as needed for training, meetings or to fulfill job requirements.

About Covenant House International

Covenant House seeks talented individuals who are motivated to help us carry out our mission of ending youth homelessness.