Office Aide - Riverside Library

Department: Branch Libraries · Location: Riverside Library

About the role

The New York Public Library (NYPL) has been an essential provider of free books, information, ideas, and education for all New Yorkers for more than 100 years. NYPL’s neighborhood libraries in the Bronx, Manhattan, and Staten Island—many of which date to Andrew Carnegie’s visionary philanthropy at the turn of the 20th century—are being transformed into true centers of educational innovation and service, and vital community hubs that provide far more than just free books and materials. The Library is seeking an Office Aide to provide quality customer service to our Library users. This position will be scheduled for 35 hours per week during public service hours.

Responsibilities

• Reporting to the Library Manager, work as part of a team to provide public service and assist with outreach activities
• Assist with reserves, inventory, circulation and other related duties
• Provide assistance to patrons on the use of computers and other technology or software
• Prepare print and non-print library materials for circulation, involving some data entry at a PC
• Process patron applications, including data entry, filing, and related tasks
• Inspect and sort print and non-print materials
• Assist with creating and carrying out improvements to staff procedures and user experience of the Library
• Perform related duties as required
• May temporarily oversee the library in the absence of the Library Manager

Requirements

• High School Diploma or GED
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage
• Strong interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Attention to detail
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, PowerPoint, Google applications, PCs, Macs and e-reader devices
• Proficiency with Envisionware and Sierra preferred
• Demonstrated knowledge of computer services including online searching and Library resources preferred

Work Environment

• Public service library
• Move and transport up to 15 lbs
• Pushing book trucks
• Remain in stationary positions for periods of time
• Daily use of a computer

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Pay

$39,530 / year

Schedule

35 hours per week to be scheduled during regular branch hours