Office Aide/Receptionist

Responsibilities

• Answer all telephone calls, greet all tenants and visitors.
• Direct delivery personnel to corresponding apartments for deliveries if needed.
• Perform clerical duties including copying, filing, faxing, emailing, scanning of documents.
• File completed Work Orders once received.
• Receive Monthly Rents and Check the same against the Monthly Rent Roll for accuracy.
• Schedule Recertification Appointments as given by Administrator or COS.
• Maintain individual tenant files with information pertaining to HUD, HOME and LII-ITC Programs.
• Assist tenants with complaints/completing Complaint Form.
• Maintain up to date tenant phone list by alphabetical and numerical.
• Respond to all emergency alarms during office hours with the assistance of maintenance.
• Assist COS/Administrator in the collection/receipt of third party verification forms for all certifications and place in corresponding tenant files.
• Perform other duties as assigned by COS/Administrator.

Qualifications

• Completion of a secondary education.
• Training or work experience which gives evidence of basic knowledge of office practices and procedures.
• Knowledge of HUD, Horne and LIRTC programs a plus but not required.
• Willingness to continue to learn of certification process for above housing programs.
• Strong computer skills - Excel and Microsoft.
• Excellent telephone skills.
• Must be safety conscious.
• Must be able to change tasks quickly as emergency requires.
• Must be able to keep personal, private information confidential.
• Must be polite and courteous to tenants, tenant family and visitors.
• The ability to work and relate well with older adults and disabled persons.