Office Administrator ( Mandarin Required)

What You Will Do

• Serve as the primary point of contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
• Welcome visitors at the front desk and answer inquiries from parents and students regarding courses, schedules, and services.
• Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage with professionalism and accuracy.
• Handle urgent or complex cases with strong ownership, proactively identifying solutions and ensuring issues are fully resolved.
• Guide families throughout the learning journey and help ensure students have a smooth and positive educational experience.
• Support daily administrative operations, including document handling, data entry, scheduling, email management, and phone communication.
• Document customer concerns, identify recurring issues, and collaborate with internal teams to improve workflows and user experience.
• Maintain a high standard of empathy, professionalism, and service quality in every interaction.
• Support customer success initiatives, operational improvements, and user experience optimization projects.

Qualifications

• Previous experience in customer service, customer success, education support, front desk operations, administrative support, or other customer-facing roles is highly preferred.
• Fast learner with the ability to quickly understand complex processes, policies, and product details.
• Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
• Excellent communication skills with the ability to explain information clearly, professionally, and empathetically.
• Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
• Strong sense of ownership toward user experience and commitment to delivering the best possible outcomes for families.
• Comfortable using multiple communication tools and internal systems.
• Excellent verbal and written communication skills.
• Fluency in Mandarin Chinese is required; proficiency in English communication is essential.

Work Schedule

Monday - Saturday : 10:00 AM – 7:00 PM
40 hours per week

Pay

TBD

Schedule

TBD

Benefits

N/A