Office Administrator
Orkin · Roswell, GA · 2 mo ago
On-siteCustomer Service$20–$22/hrFull-time
Responsibilities
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customer’s privacy and other proprietary information.
Qualifications
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
Benefits
- Competitive earnings starting at $20 to $22 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program