Office Administrator

Description

The Clerical Assistant provides administrative and customer service support to ensure the efficient daily operation of the dealership. This position assists with customer interactions, payment processing, sales support, and administrative tasks while maintaining accuracy, professionalism, and exceptional customer service. The Clerical Assistant serves as an important member of the store team by supporting both customers and staff in a fast-paced automotive retail environment.

Essential Duties And Responsibilities

• Process customer payments accurately and efficiently while maintaining confidentiality and proper documentation.
• Reconciling and balancing the cash drawer in the mornings and evenings.
• Distributing mail to the correct departments.
• Requesting office supplies when needed.
• Review completed vehicle deals for accuracy, completeness, and compliance with company policies and procedures.
• Answering incoming telephone calls promptly, professionally, and courteously, directing calls and inquiries to the appropriate department or team member.
• Aiding customers with completing credit applications by providing guidance and ensuring all required information is obtained.
• Supporting the sales team by assisting customers throughout the sales process, answering general questions, and helping facilitate a positive customer experience.
• Providing exceptional customer service by greeting customers, addressing concerns, and ensuring every customer receives timely, courteous, and professional assistance.
• Maintaining accurate customer records and assisting with general clerical and administrative duties as assigned.
• Maintaining confidentiality of customer and company information while organizing and filing documents.
• Communicating effectively with customers, management, and fellow team members.
• Performing additional duties and special projects as assigned by management.

Requirements

• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Dependable, self-motivated, and able to work independently as well as part of a team.
• Positive attitude with a willingness to assist wherever needed.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computers, telephones, and other office equipment.
• Ability to communicate effectively in person and by telephone.
• Occasional lifting and carrying up to 20 pounds.
• Manual dexterity sufficient to operate office equipment.

Work Environment

This position is performed primarily in a dealership office environment with frequent interaction with customers, sales staff, and management. The work environment requires professionalism, flexibility, and the ability to manage multiple priorities while providing outstanding customer service. Holmes Motors offers a competitive compensation and benefits package including medical, dental, vision, paid time off, retirement savings options, and career development opportunities. Additional Benefits Include Medical, Dental, Vision & Life Insurances, Company Paid Telehealth, Paid Time Off (PTO & Vacation), and Paid Holidays. Full-time - 8:30 - 5:30 M-F.