Office Administrator - Home Delivery

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning distribution, warehousing, fulfillment, managed logistics, transportation, and final mile delivery. It leverages broad 3PL capabilities, market-leading technology, and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service, and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space, and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

About the role

Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Requirements

• College degree strongly preferred, but not required.
• Previous office experience required.
• Experience working in a warehouse or logistics environment preferred.

Skills

• Basic knowledge of Microsoft Excel, Outlook, Word, and other MS Office products.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Excellent organization and problem-solving skills.
• Good oral and written communication and interpersonal skills.
• Highly motivated, self-starter with the capability of handling multiple duties and challenges.
• Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately.
• Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands & Working Conditions

• Work is primarily performed in a climate-controlled environment.
• Requires sitting, walking, and standing.
• Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data.
• Requires the use of clear speech communicated to others and understanding the speech of another person.
• Requires the ability to see details of objects within close range.
• Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.