Office Administrative Assistant

About the role

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is seeking a full-time Office Administrative Assistant in Bedford, Texas.

Responsibilities

• Greet visitors and enforce security procedures.
• Direct incoming calls from external or internal sources to the appropriate resource.
• Perform general administrative duties, including mail processing, data entry, and maintaining office supply inventory and expenses.
• Perform auction-related duties, including check-out processes and invoicing, while ensuring compliance with internal and regulatory requirements.
• Assist with live auction duties including phone or online bidding.

Requirements

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Basic proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

Qualifications

• High school diploma or equivalent required.
• One (1) year previous work experience in firearm sales associate, administrative, receptionist, customer support, or similar role required.
• Previous firearms industry experience strongly preferred, especially processing ATF 4473 forms.

Skills

• Customer service skills.
• Administrative and organizational skills.
• Attention to detail.
• Communication skills.

Benefits

• Weekly pay.
• Paid time off (PTO) and holidays.
• Comprehensive benefits package.
• Opportunities for advancement.

Pay

• Details not specified.

Schedule

• Dedicated hours Monday through Friday from 8:00am - 5:00pm at our Bedford, TX location.
• Opportunity for overtime and weekend hours.