Office Administrative Assistant

Position Summary

The Office Administrative Assistant supports warehouse operations by coordinating and processing customer orders to ensure efficient and accurate order fulfillment. This role serves as a key link between office administration and warehouse execution, helping maintain workflow efficiency, order accuracy, and customer service standards.

Essential Duties/Responsibilities

• Process, scan, and assign customer orders to support efficient warehouse picking operations
• Cook up and process shipping manifests for outbound deliveries
• Utilize warehouse systems and dashboards to assign orders to scanning devices (RF guns)
• Maintain accurate documentation and system records related to order processing
• Communicate with warehouse personnel to resolve order issues or discrepancies
• Monitor workflow queues to ensure timely order processing and prioritization
• Provide support for customer service inquiries related to order status and fulfillment
• Afford support for administrative processes within the warehouse office
• Follow all company policies, procedures, and safety standards

Qualifications

• Minimum 2 years of clerical, administrative or customer service experience
• Experience in fishing/boating industry preferred but not required
• Effective communication and interpersonal skills
• Proactive customer service, excellent communication and follow-up, detail oriented, motivated, self-starter with a high work ethic along with good analytical problem-solving skills
• Proficiency with computers, including Microsoft Excel, Word and Outlook; ability to learn, navigate and use designated software programs as required to perform job functions
• Must be able to work independently in a fast-paced environment and have the ability to interact professionally and positively with others within the department and organization