Office 365 Administrator

Responsibilities

• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and multi-factor authentication (MFA).
• Provide Tier 1 and Tier 2 technical support for end users, resolving hardware, software, and connectivity issues.
• Monitor and troubleshoot daily backup jobs, ensuring successful completion and resolving failures.
• Manage Windows updates and patching for servers and workstations.
• Troubleshoot Windows desktops, laptops, printers, and network connectivity issues.
• Install, terminate, test, and label Cat5e/Cat6 structured cabling.
• Install, configure, and support IP security camera systems (CCTV/NVR).
• Deploy, configure, and maintain Windows devices.
• Maintain accurate IT asset inventory and technical documentation.
• Support employee onboarding and offboarding activities, including user provisioning and equipment setup.
• Document technical procedures and identify opportunities to improve IT operations and security.

Requirements

• 3+ years of IT support or systems administration experience.
• Hands-on Microsoft 365 administration experience.
• Experience supporting Windows desktops and Windows Server environments.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience with structured cabling installations and IP security camera systems.
• Solid networking fundamentals, including TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Strong communication skills with the ability to provide excellent customer service.

Qualifications

• Preferred qualifications include experience with Microsoft Intune device management, PowerShell scripting, VMware or Hyper-V administration, firewall configuration and administration, and knowledge of cybersecurity best practices and IT security principles.