Microsoft 365 Administrator

This is a remote, 3-month contract position with strong potential for extension, open to candidates who must reside in North Carolina. The role operates on a first-shift Monday–Friday schedule.

Responsibilities

• Manage Active Directory (AD) and Microsoft 365 user accounts, licenses, security configurations, and services
• Provide technical support for corporate workstations, servers, and office personnel
• Assist engineers with server setup, maintenance, monitoring, and repairs
• Log, troubleshoot, and resolve technical inquiries in a timely manner
• Support MS Windows environments, including NTFS permissions and shared resources
• Maintain accurate and up-to-date documentation for IT processes and systems
• Apply Lean Six Sigma (LSS) principles to improve processes, reduce waste, and enhance service quality
• Demonstrate strong, creative problem-solving skills
• Collaborate effectively with internal teams and assist users courteously and promptly
• Communicate activity updates and significant issues to management
• Uphold the client's professional reputation through excellent customer service and technical support
• Perform additional duties consistent with the responsibilities listed above

Requirements

• Functional knowledge of Windows operating systems, networking fundamentals, and IP technologies
• Working knowledge of system and network security best practices
• Proficiency with PC hardware, software, and the ability to learn specialized applications quickly
• Strong written and verbal communication skills, capable of explaining technical issues clearly
• Ability to manage multiple priorities in a dynamic, fast-paced environment
• High attention to detail and strong teamwork skills
• Strong time-management, organizational abilities, and ability to maintain confidentiality
• Ability to keep work areas clean, secure, and well maintained

Qualifications

• Degree in a computer-related field or equivalent practical work experience
• Relevant certifications may be required depending on client/project needs

Benefits

• Weekly pay and direct deposit with competitive pay rates
• Health/medical benefits, life insurance, and 401k plan with company match after 12 months
• Employee Stock Purchase Program (ESPP)
• Discounts on most major certification programs and access to multiple technical training platforms
• Supplemental benefits including dental, vision, disability, and other insurance plans
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program and access to certification prep, technical/leadership courses, books, and seminars after 6+ months of tenure
• Certification discounts and perks for associations like CompTIA and IIBA
• Dedicated customer service team and certified Career Coach for consultants