Offer Project Quality Leader

About the role

Drive Offer Quality Performance
Own quality performance for assigned offers across marketing, design, manufacturing, supply chain, and customer support.
Define annual quality objectives and improvement roadmaps, ensuring effective execution and measurable results.
Monitor quality performance through customer feedback, complaint data, manufacturing quality metrics, supplier performance, and field data.

Responsibilities

• Enhance Customer Experience
  Lead the technical complaint analysis process, ensuring timely investigation, resolution, and communication.
  Drive containment activities, including Business Risk Escalations and Expert Assessments, to protect customers and the business.
  Represent the customer throughout the Product Evolution Process, ensuring quality impacts and risks are properly assessed.
• Lead Continuous Improvement & Risk Management
  Drive resolution and prevention of quality issues using 8D, Lean Six Sigma, and root cause analysis methodologies.
  Establish and oversee surveillance plans to identify trends, risks, and opportunities for improvement.
  Conduct risk assessments for non-conforming products and quality incidents, making decisions related to shipment holds, delivery stops, and derogations when required.
  Ensure compliance with Schneider Electric quality processes, standards, and governance frameworks while promoting a culture of continuous improvement.

Requirements

• Master's degree in Engineering, Quality Management, Operations, or a related field.
• 5+ years of experience in quality, manufacturing, engineering, or operational excellence.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to influence and collaborate effectively within a global, multicultural, matrix organization.
• Leverage Lean Six Sigma Black Belt certification as needed.

Qualifications

• Experience in a global, multicultural, matrix organization.
• Proven track record in quality management and continuous improvement.
• Excellent interpersonal and communication skills.
• Ability to lead cross-functional teams and drive change.

Skills

• Quality Management
• Lean Six Sigma
• Root Cause Analysis
• Customer Relationship Management
• Stakeholder Management
• Continuous Improvement

Benefits

Success Measures
Customer Experience Performance
Offer Quality Performance
Delivery Performance
Complaint & Escalation Management Effectiveness
Warranty Cost Reduction
Cost of Non-Quality Reduction
Career Growth

Pay

The expected pay range for this U.S. based position is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives.

Schedule

This is a full-time position.