OEM Operations Manager

Key Responsibilities

• Communicate the technical requirements of new utility and energy-market programs to automotive partners, and work closely with our Head of Engineering and Head of Product to help automakers meet those requirements and successfully on-board to the ChargeScape platform.
• Work closely with ChargeScape’s team of utility program managers to ensure an automaker's timely and successful launch into new smart-charging programs.
• Collaborate with each automaker’s marketing team to develop and launch creative, multi-channel campaigns to drive continuous EV driver enrollment, and support customer marketing and communications readiness across partners.
• Track customer enrollment metrics and progress against program goals, surfacing data-driven insights to internal and partner stakeholders.
• Collaborate with each automaker’s technical team to influence product roadmaps and facilitate the rollout of new OEM features and capabilities into ChargeScape programs.
• Ongoing Program Support: Support ad-hoc issues throughout the life of a program, which often spans multiple years, and help build out ChargeScape's EV driver support function to ensure timely resolution of customer inquiries.

Qualifications

• Previous startup experience is a nonnegotiable requirement.
• Previous experience working for an EV automaker and familiarity with OEM organizations, processes, and decision-making considerations is a plus; prior exposure to energy/utilities is also valuable.
• Direct experience in vehicle-grid integration (VGI) and/or EV charging.
• Excellent project management skills with strong attention to detail, including the ability to oversee complex cross-functional initiatives.
• Exceptional relationship management and stakeholder engagement skills, internally and with external partners.
• Strong data analysis skills, with the ability to track and report on program performance.
• Strong technical aptitude, with some ability to automate manual processes using scripts and/or AI workflows.
• A growth mindset: calm under pressure, with a demonstrated willingness to step up and take on more as the role evolves.

Compensation

Total Compensation: Total cash compensation range of $150,000-$180,000 per year, depending on experience.

Comprehensive benefits package, including healthcare, 401(k), and unlimited PTO.

About the role

The OEM Operations Manager will report to ChargeScape’s VP of Partnerships and will serve as the day-to-day point of contact for our automotive partners, working closely with them to ensure successful on-boarding to the ChargeScape platform, to get set up into new utility smart-charging programs as they are launched, and to continue enrolling EV drivers through ongoing marketing and technical efforts. This role is truly cross-functional, working with our commercial, product, engineering and finance teams to ensure an excellent experience for our automotive partners and their customers.