Oelwein Store Manager

Duties And Responsibilities

• Direct supervision of Assistant Managers, Sales Associates, Utility Workers, and Team Leads.
• Delegates assignments to staff under the direction of the District Manager and keeps them informed of changes in policy and trends.
• Holds all team members accountable for established best practices and standard operating procedures.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
• Evaluates performance and takes corrective action when necessary.
• Ensures store equity and compliance with all federal, state and local regulations; safety, security, and quality standards/codes, and agency policy.
• Assists team members in understanding and complying with CARF standards.
• Oversees/monitors the quality and quantity of merchandise and production output is adequate to meet sales goals.
• Ensures the highest level of customer service to reduce customer complaints and problems.
• Ensures that proper volume of new goods merchandise is available on sales floor.
• Contributes to E-Merchandise inventory so that revenue goals are met.
• Handles cash register processes, money handling, paperwork, and deposits.
• Maintains top-flight condition and appearance of retail store focusing on housekeeping and safety at all times.
• Communicates needs for repair, fixtures, maintenance, etc.
• Sets vision for store in execution of merchandising, store presentation, inventory, and customer service relations.
• Analyzes sales and trends to maximize income opportunities.
• Ensures that all store documentation including daily/weekly sales, staff, schedules, EAPs, production statistical data, etc. is completed in an accurate and timely manner.
• Reviews applications for vacant positions, conducts interviews, and makes hiring decisions.
• Possesses a positive attitude and infects others with similar enthusiasm.
• Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda.
• Reviews and analyzes the store sales, average transaction amount, departmental allocation, etc. in order to establish performance standards, detect trends, and determine proper course of action.
• Works with supervisor and direct reports to promote retail activities and develop and implement strategies resulting in increased revenues.
• Is available during nontraditional hours including some weekend, holidays and evening periods.
• Serves as an emergency contact for agency locations in need of support outside regular business hours.
• Covers areas outside of home base retail store which may include traveling to other retail locations.
• Examines and analyzes expenses, production, and sales to achieve maximum E/R based on strategic goals and operating plans.
• Maintains systems to measure these activities on a regular basis.
• Analyzes monthly production, sales and donor reports to identify store weaknesses and develops strategies to correct them.
• Operates forklift truck.

Qualifications

• A High School Diploma or Equivalent.
• Minimum of 3 years military service or related full-time employment.
• Supervisory experience preferred.
• Effective written and verbal communication skills.
• Ability to make business, social, or civic contacts.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm.
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license and automobile insurance.
• Must be willing to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.