OD/Referring Provider Liaison

Core Responsibilities

• Provider Relationship Management:
  • Develop and maintain strong relationships with community optometrists and referring providers
  • Serve as the primary external point of contact for provider questions, referral support, and collaboration
  • Conduct regular in-person visits to referral partners
  • Identify opportunities to strengthen OD–MD collaboration
• Referral Pipeline Development
  • Support growth of referrals for:
  • Cataract surgery
  • Retina care
  • Glaucoma management
  • Oculoplastics
  • Specialty ophthalmology services
  • Work with practices to ensure referral pathways are efficient and patient access is timely
  • Assist providers with appropriate referral protocols and scheduling processes
• Communication & Care Coordination
  • Facilitate communication between referring providers and AEG practices
  • Ensure clinical updates, surgical outcomes, and care plans are communicated back to referring providers
  • Support practices in maintaining high-quality provider communication standards
• Education & Clinical Collaboration
  • Educate external providers on:
  • Surgical capabilities
  • Specialty services
  • Referral criteria
  • Co-management protocols
  • Coordinate:
  • Provider education events
  • Clinical roundtables
  • Continuing education opportunities
• Data Tracking & Referral Insights
  • Track referral activity, engagement, and trends across the assigned territory
  • Identify growth opportunities and referral gaps
  • Provide regular reporting on provider engagement and referral patterns
• Outreach & Market Development
  • Identify new referring providers in the community
  • Participate in:
  • Local healthcare events
  • Provider education forums
  • Professional society meetings
  • Support strategic initiatives to expand patient access through provider partnerships

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Communications, or related field
• 3+ years experience in:
• healthcare liaison
• provider relations
• medical practice outreach
• Experience working with:
• optometry practices
• ophthalmology practices
• surgical specialties

Preferred

• Experience working with:
• optometry practices
• ophthalmology practices
• surgical specialties