OD Coordinator

About the role

A Visionworks OD Coordinator is the face of our Exam Practice, dedicated to ensuring the best possible journey for every patient. The OD Coordinator assists with the training and scheduling of OD Techs, and is knowledgeable about eye health, preliminary testing, optics, our products/services, and managed vision care. This role guides the patient through the first steps of the Visionworks experience, ensuring their eye exam needs are met in a simple, human, and bold way.

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce the patient to the OD and provide the OD with important patient information.
• Transition the patient from the doctor to the sales floor and provide associates with necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals, including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.

Requirements

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED, or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Benefits

• Generous, competitive benefits package (for part-timers too).
• Exclusive employee discounts, including vision coverage.
• Paid parental leave.
• Bereavement leave.
• 401(k) savings plan.
• Paid time off.
• Milestone anniversary awards.
• Medical and dental coverage for full-timers.

Pay

$17.26–$22.87 per hour for full-time roles.