OD Coordinator

About the role

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Responsibilities

• The OD Coordinator assists with the training and scheduling of OD Techs.
• This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care.
• The OD Coordinator guides the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.
• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.
• Count the Optometrist’s daily revenue and prepare for deposit.
• Prepare the Technician work schedules to meet patient/Doctor demand.
• For remote/hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.
• Licensed OD Techs will have/maintain a State Opticians License.

Benefits

• Generous, competitive benefits package (including for part timers).
• Exclusive employee discounts — including Vision Coverage.
• Paid Parental Leave.
• Bereavement Leave.
• 401(k) Savings Plan.
• Paid Time off.
• Milestone anniversary awards.
• Medical, Dental for Full Timers.
• And more.

Pay

Pay Class: Full Time. Pay Rate: $12.50‑$14/hr. Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As part of the compensation package, this role may include eligible bonuses, equity, and commissions.

Schedule

Full Time.