OCS - District Technology Assistant

About the role

Oldham County Schools is building a world-class technology support team. We're hiring 6 District Technology Assistants as the foundation of our new three-tier support model, serving 22 buildings, over 12,000 students, and 3,000 staff members. This role provides timely and effective technology support services from a centralized district office, ensuring hardware, software, and end-user computing needs are resolved efficiently with a high standard of customer service. You'll solve problems, support people, and see the direct impact of your work every day in education technology.

This posting is for vacancies starting July 1st, 2026.

Responsibilities

• Serve as a centralized point of support for district and school technology needs; respond to help desk requests, diagnose issues, and resolve hardware, software, and peripheral problems in a timely manner.
• Travel to district and school buildings as needed to resolve issues that cannot be addressed remotely.
• Perform setup, imaging, configuration, and deployment of computers, tablets, printers, and other end-user devices in accordance with district standards and procedures.
• Maintain accurate records of support activity, hardware inventory, and device status within the district's ticketing and asset management systems.
• Assist in the installation, updating, and basic troubleshooting of district-approved software applications and operating system updates across managed endpoints.
• Support the setup and breakdown of technology equipment for district events, assessments, and special projects as directed.
• Communicate clearly and professionally with end users regarding the status of support requests, expected resolution timelines, and recommended practices.
• Assist with technology-related moves, additions, and changes during the school year and summer refresh period.
• Perform other duties as assigned by the Chief Information Officer or Superintendent.

Requirements

• High School diploma or GED required; Associate's degree or post-secondary coursework in Information Technology, Computer Science, or a related field preferred.
• CompTIA A+ certification required or demonstrated ability to perform equivalent technical support competencies.
• Working knowledge of current Windows and Mac operating systems, Microsoft 365 applications, Google Workspace applications, and common end-user hardware including computers, printers, and peripherals.
• Familiarity with basic network concepts including wired and wireless connectivity, IP addressing, and network printing.
• Demonstrated ability to troubleshoot hardware and software issues effectively and communicate technical information clearly to non-technical users.
• Strong customer service orientation; ability to work professionally and patiently with students, staff, and administrators across a variety of school and district settings.
• Organized and detail-oriented; ability to maintain accurate records in a ticketing or asset management system.

Pay

Compensation will be based on 260 contract days on the board-approved 110 salary schedule.

Schedule

This position requires an 8-hour work day.