Ocean Import Manager

About the role

This role is ideal for someone with a strong freight forwarding background who enjoys leading teams, improving processes, and driving operational excellence within ocean import operations.

Responsibilities

• Lead, coach, and develop the Ocean Import team.
• Oversee FCL and LCL import shipments from pre-alert through final delivery.
• Manage customer, carrier, overseas agent, and vendor relationships.
• Act as the primary escalation point for operational and service issues.
• Monitor KPIs, billing accuracy, profitability, service levels, and shipment exceptions.
• Ensure compliance with import procedures and documentation requirements.
• Drive CargoWise utilization, reporting accuracy, and workflow consistency.
• Collaborate closely with Pricing, Brokerage, Export, Compliance, Accounting, and Operations teams.
• Lead process improvements, automation initiatives, and operational efficiencies.

Requirements

• 7+ years of Ocean Import Freight Forwarding experience, preferably within an NVOCC environment.
• 3+ years of supervisory or management experience.
• Strong CargoWise experience is required.
• Knowledge of FCL/LCL operations, customs coordination, import documentation, and final delivery processes.
• Experience utilizing KPIs and performance metrics to drive results.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.