Ocean Import Manager

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

About the role

The Ocean Import Manager oversees the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with employees, customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency.

Responsibilities

• Manage and oversee the importation of goods by ocean, including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.

Supervisory Responsibilities

• Lead a large team of ocean import supervisors, leads, operators, and support staff.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 3+ years of experience in a people manager role required.
• Experience leading and managing a large team (of supervisors, leads, and operators) is strongly preferred.
• 5+ years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean imports required.

Preferred Qualifications

• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.

Skills & Competencies

• Lead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Lead Your Team: Excellent leadership and communication skills to manage and inspire a team.
• Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles.

Language Skills

Fluency in English is required.

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and ocean cargo management systems.

Physical And/Or Mental Requirements / Working Conditions

• Physical Demands: Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
• Work Environment: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
• Travel: Minimal travel may be required for this role domestically and internationally.

Pay

For this position, the expected base pay range is $86,688.00 – $108,360.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.