Ocean Freight Manager

Key Responsibilities

• Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
• Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach
• Foster a finance-first mindset, connecting the dots between P/L and file level performance
• Align team goals to P/L excellence, including clear P/L ownership
• Initiate and drive initiatives to enhance customer experience and satisfaction
• Cultivate a culture of innovation and continuous improvement
• Maintain service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects
• Implement a process-oriented approach to ensure reliable and consistent customer service
• Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations
• Lead negotiations with external suppliers to effectively manage costs and drive efficiencies
• Negotiate and issue buying rate quotations with shipping carriers
• Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions

Requirements

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
• Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
• Demonstrated strategic, transformational, and visionary mindset
• Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
• Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
• Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
• Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, to facilitate strategic analysis and communication
• A preferred bachelor's degree (BA/BS) demonstrating a strong educational foundation
• A minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations
• Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Skills

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
• Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
• Demonstrated strategic, transformational, and visionary mindset
• Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
• Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
• Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
• Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, to facilitate strategic analysis and communication
• A preferred bachelor's degree (BA/BS) demonstrating a strong educational foundation
• A minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations
• Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Pay

$84,675.00 - $112,900.00+ (Based on Experience)

Benefits

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.