Ocean Export Agent

About the role

Support the department strategy on a local level, offer best in class customer service, and ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Expeditors Core Competencies

• Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs.
• Job Execution: Consistently completes quality work that matches job expectations.
• Reliability: Consistently meets deadlines.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner.
• Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.

Product Agent Core Competencies

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems.
• Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.

Ocean Export Job-Specific Tasks and Duties

• Respond to emails timely
• Gather all required shipment elements and documents for Export
• Log & Prepare File for Export
• Review of Customer Shipment Documents for Compliance
• Request Inbonds if required
• Review and confirm customer rates and ensure TLI’s are updated prior to shipment pick up
• Request bookings
• Coordinate pickup with approved service providers
• Coordination with team members in our warehouse
• Process shipments timely with in booking Port and Document cut offs
• Create delivery orders
• Monitor and update shipments with core events as per OPS
• Invoicing timely and accurately
• Settle files timely and accurately

Physical Demands

Use of standard office equipment, functions performed primarily while seated at desk.

Qualifications

• Global logistics industry knowledge
• Good computer skills (e.g., MS Excel, MS Word)
• Fluent in English

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Additional Information

Candidates must be legally authorized to work in the U.S. we do not offer visa sponsorship for this position.