Ocean Export Agent
Expeditors · Brisbane, CA · 1 wk ago
On-siteCustomer Service$24–$30/hrFull-time
About the role
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Responsibilities
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectations to ensure all elements of the SOP and KPIs are met
- Ensure compliance with company policies and external regulations
- Complete cross-training to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize work completion
- Achieve a standard of 52 hours of training per year, including all mandatory trainings
- Drive and develop customer relationships to exceed their expectations
- Demonstrate a sense of urgency and willingness to help by offering solutions
Requirements
- Knowledge and/or prior experience of industry-specific qualifications
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely to obtain positive results
- Proactive with strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
Technical Skills
- Strong understanding of software development principles
- Experience with automation platforms such as Power Automate
- Experience with Microsoft Copilot and M365 technologies
- Familiarity with data structures, APIs, integrations, and system architecture
- Basic understanding of AI, machine learning, LLMs, and prompt engineering
- Ability to troubleshoot technical issues independently
Business Skills
- Strong analytical and problem-solving abilities
- Ability to understand complex operational processes
- Experience translating business requirements into technical solutions
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Experience developing automations, applications, or digital solutions
- Experience leading cross-functional projects
- Experience working in operations, logistics, finance, or enterprise shared services environments
- Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies
Pay
Expected hourly range: $24.00 – $30.00
Schedule
Monday to Friday - 7:00 AM to 4:00 PM PST
Benefits
- Paid Vacation (first year prorated based on month of hire, then eligible for 15 days)
- 10 paid holidays
- 2 flexible days
- Paid sick time (accrual rate of 1 hour per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, prescription drug, dental, and vision coverage
- Health Savings Account (HSA)
- Life and disability insurance
- Paid parental leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational assistance and reimbursement
- Eligibility for bonus following the first year of continuous employment in position