Occupational Health Receptionist

Key Responsibilities

• Schedule patient treatments, procedures, and diagnostic services for the assigned department.
• Receive, review, and process physician orders to ensure accuracy and completeness.
• Complete patient pre-registration and verify demographic information.
• Verify insurance eligibility and benefits prior to scheduled services.
• Obtain and track required pre-authorizations and pre-certifications from insurance carriers.

Work Environment

This Banner Health position is located on-site at Phoenix Fire Occupational Health and requires regular interaction with patients, healthcare providers, insurance representatives, and internal departments to support efficient care coordination and service delivery.

Position Summary

This position is responsible for scheduling patient treatments or diagnostic procedures for assigned area. Activities include pre-registration; receiving physician orders, insurance verification, gathering pre-authorizations and pre-certifications. Maintains records and produces statistical reports as required. May distribute educational materials to patients and families if needed in assigned department.

Core Functions

• Receives physician orders and seeks clarification, if necessary.
• Verifies insurance, obtains pre-authorizations and per-certifications.
• Answers all telephone inquiries related to scheduling.
• Schedules patients for treatments or diagnostic procedures using computerized scheduling systems.
• Resolves scheduling conflicts, as needed.
• Documents all information regarding patient re-schedules.
• Enters patient information in computerized scheduling system and gathers information and modifies records, as needed to maintain current database.
• Prepares charts and manages files within regulatory requirements.
• Compiles and reports statistical data, if needed by the assigned department.
• Distributes educational materials to patients and families, when necessary.
• Responds to diverse questions or refers to appropriate clinical staff.
• Provides administrative support to the assigned unit when required.

Incumbents in this position interface with physicians and their office staff, patients and family members and clinical staff and co-workers. Schedulers must have an understanding of what is entailed in the procedures and treatments that they schedule, physician preferences, and special needs related to particular diagnosis or age of the patients being served. Must be able to work with minimal supervision, set priorities and maintain highly confidential information.

Minimum Qualifications

• A high school diploma/GED or equivalent working knowledge.
• Two years of medical clerical experience, preferably in a hospital central scheduling or physician office scheduling setting.
• Knowledge of medical terminology.
• Excellent organizational skills, effective human relations and communication skills.
• Proficiency with commonly used office software and computers.
• The ability to use computerized scheduling systems.
• The ability to maintain accurate statistical records, gather data, and produce reports.

Preferred Qualifications

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

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