OCC Trainer

About the role

Airshare values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. The Operations Trainer is responsible for training both new hires and current employees within the Owner Services and Flight Control teams, implementing a structured training program, coordinating and leading initial and periodic recurrent training sessions, and maintaining detailed documentation of all training activities. Additionally, the Trainer will provide training on Airshare products and programs to ensure comprehensive knowledge across the team.

As a subject matter expert in operations, the Flight Management System, and Airshare product and service offerings, the Trainer will leverage their expertise to motivate and engage employees. A critical aspect of the role is to assess and address diverse training needs, adapting to various adult learning styles within the same cohort.

Responsibilities

• Serve as the subject matter expert and primary trainer for all Flight Management System (FMS) training
• Conduct training sessions for new hires and existing employees on the Flight Management System and SOPs
• Provide support and mentorship to new hires to ensure a smooth onboarding experience
• Assist the OCC Training Manager in implementing structured, modular training programs
• Support quality assurance efforts by identifying knowledge gaps and training needs
• Assist in analyzing performance data to recommend training enhancements
• Maintain records of initial and recurrent training for Owner Services and Flight Control team members
• Support development of LMS paths, presentations, and quick reference tools
• Ensure all training documentation is accurate, current, and aligned with SOPs
• Identify and implement opportunities to improve system efficiencies
• Contribute to the development of CRM and flight scheduling software
• Monitor employee performance and response to training requirements and skills
• Stay current with new corporate teaching techniques and methodologies
• Provide operational support as needed
• Travel periodically to other offices to train personnel

Qualifications

• Proficiency in effective teaching methodologies and instructional tools
• Exceptional communication, presentation, and public speaking skills
• Deep understanding of diverse learning styles and how to tailor training approaches
• Strong organizational and time management abilities to handle multiple priorities
• Advanced critical thinking and decision-making skills for problem-solving
• Expertise in designing and implementing training programs and materials
• Ability to analyze performance data and adjust training strategies accordingly
• Experience with training in complex systems, preferably flight scheduling software
• Familiarity with quality assurance processes and gap analysis techniques
• Commitment to continuous learning and staying updated with industry best practices

Benefits

• Medical, dental, and vision insurance – coverage commences on the first day of the month following your date of hire (no-cost medical and dental option at the employee level)
• Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)
• Paid Parental Leave
• Company-paid term life insurance equal to 1.5 times your annual salary
• Two 401(k) retirement plans with employer match – eligible to participate on the first of the month following 30 days of employment
• PTO accrued based on the length of employment
• 11 holidays per year
• Access to relocation flights
• Free full-size on-site gym with locker rooms and sauna
• Group fitness classes and various activities (pickleball, running club, ping pong, etc.)
• Free access to bicycle sharing
• Indoor and outdoor common areas with WiFi
• On-site café and food truck on Wednesdays
• Amazon delivery lockers
• Covered parking