OC Arena Specialist

About the role

The Occasional Arena Specialist plays a key role in the daily operations of Ed Robson Arena, ensuring a positive experience for all patrons through exceptional customer service, ticket scanning, and point-of-sale transactions. This position also supports facility upkeep, rentals, and event assistance to maintain a welcoming and well-functioning environment.

Responsibilities

• Operate Point of Sale system to receive payments and offer excellent customer service to all patrons and visitors.
• Greet customers and guests with a courteous attitude and be willing to provide accurate information about the facility.
• Scan tickets for CC Hockey games.
• Absorb and assist with the rental and maintenance process of the skate inventory.
• Actively participate in the upkeep of the facility to include cleaning/disinfecting, and sweeping of general usage areas, such as lounges, benches, locker rooms, storage areas.
• Provide tours of the arena as needed.
• Assist with events held within the arena, both on and off of the ice.

Minimum Qualifications

• High school diploma or GED
• Minimum 18 years of age
• Ability to recognize and troubleshoot issues
• Ability to follow safety and security guidelines and exercise good judgement
• Ability to uphold policies and procedures to ensure the safety and well-being of all participants, facilities, and equipment
• Ability to communicate effectively and develop positive relationships with people from different cultural backgrounds
• General office skills to include operating of computers, copiers, and phones
• Comfortable working in a team and independent environment under potentially stressful conditions
• Proficient with computer software to include Microsoft Office
• Ability to stand for prolonged times and lift up to 50 pounds
• Must possess and maintain a valid driver's license and a driving record that is insurable by Colorado College's motor vehicle insurance carrier

Preferred Qualifications

• Prior experience in customer service industry
• Strong commitment to customer service
• Strong commitment to inclusion and equity in all aspects of operations
• Strong commitment to customer service
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