Observability Engineer (IT)

About the role

Primary Talent Partners has a 12‑month contract opening for an Observability Engineer to join a national utility company for an onsite position operating out of Columbus, OH. The role is a W‑2 position (no C2C or visa sponsorship) with possible extensions and conversion; ACA‑compliant medical enrollment is available.

Responsibilities

• Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations
• Administer Dynatrace user access, identity groups, management‑zone assignments, service identities, and API‑token ownership
• Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration
• Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage
• Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)
• Build dashboards and KPIs aligned to business outcomes
• Maintain monitoring standards, event management, knowledge articles, and operational runbooks
• Perform analytics and reporting on the Dynatrace platform
• Support platform upgrades and future adoption
• Manage vendor escalations with Dynatrace support
• Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs
• Support onboarding of new applications into Dynatrace
• Validate monitoring requirements and acceptance criteria
• Assist application teams with instrumentation and monitoring design
• Verify ServiceNow routing and alert configuration prior to operational acceptance
• Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
• Drive application performance monitoring (APM)
• Perform anomaly detection and root cause analysis assisting technology teams
• Correlate performance data across application and infrastructure layers
• Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
• Help integrate Dynatrace with network and infrastructure monitoring tools
• Collaborate with teams using network performance and