Observability & DevOps Tools Engineering Manager*** Hybrid in Raleigh, NC

About the role

Leads a team responsible for enterprise observability platforms and core development tooling, enabling fast detection, diagnosis, and resolution of production issues. Owns the reliability, security, scalability, performance, and instrumentation of CI/CD and developer platforms to improve system reliability and developer productivity at scale.

Partners with engineering, SRE/Operations, and Security to embed observability and operational excellence across the software delivery lifecycle.

Responsibilities

• Lead & develop the team: hire, coach, set priorities, and build a culture of reliability, ownership, learning, and continuous improvement.
• Set observability direction: define vision/roadmap and standards for metrics, logs, traces, alerting, dashboards, and service health; promote early instrumentation and SLI/SLO-based practices.
• Own DevOps Tools & CI/CD platforms: provide governance and strategic oversight for Azure DevOps, GitHub Enterprise, Jenkins, and related tooling; define guardrails for repos, branching, pipelines, build agents, and integrations.
• Drive reliability & incident excellence: partner on incident response, RCA, and post-mortems; improve detection, triage, rollback, recovery, and on-call readiness.
• Platform engineering & automation: manage platforms via Infrastructure as Code; standardize configurations and operational practices; evaluate tools with an eye to capability, complexity, risk, and cost.
• Security, compliance & cost: ensure auditability, access controls/reviews, and logging meet enterprise requirements; optimize platform spend without degrading reliability or developer experience.
• Cross-functional communication: convert technical information into business value and coordinate stakeholders across application, platform, and infrastructure teams.

Requirements

• Experience leading engineering teams in Observability/SRE/Platform/DevOps Tools.
• Hands-on background with observability platforms (e.g., Datadog, Splunk, New Relic, Grafana, OpenTelemetry).
• Experience operating/governing CI/CD and developer platforms (Azure DevOps, GitHub Enterprise, Jenkins).
• Strong understanding of cloud-native architectures (AWS and/or Azure).
• Infrastructure as Code experience (e.g., Terraform, CloudFormation).
• Strong leadership, communication, and organizational skills.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

About Us

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Pay

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

This job is eligible for an annual incentive bonus.