OB Coordinator

About the role

Sea Mar Community Health Centers is a Federally Qualified Health Center (FQHC) founded in 1978, serving diverse communities, with a focus on Latinos in Washington State. We are committed to providing quality, comprehensive health, human, housing, educational, and cultural services to all persons without discrimination based on race, ethnicity, immigration status, gender, or sexual orientation. Our network includes more than 90 medical, dental, and behavioral health clinics and various nutritional, social, and educational services.

Responsibilities

• Carry out the primary functions of OB tracking, beginning with pregnancy confirmation and continuing through the first six weeks of postpartum support.
• Participate in daily huddles, identify patient needs according to protocols, and provide point of care services and education.
• Work closely with patients and clinical team members to ensure clinical measures are addressed promptly.
• Enhance quality and patient-centered care at Sea Mar Community Health Centers and integrate with other Sea Mar and external services as needed.
• Provide excellent customer service by using active listening skills, greeting patients professionally, and addressing their individual needs.
• Make each patient a priority by advocating for their services with community, social service, and medical providers, and connecting them to appropriate resources.
• Manage the referral process for regular and specialty referrals from scheduling, tracking, and ensuring patient attendance.
• Complete the prenatal contract and paperwork with clients and provide a brief orientation of services at intake appointments.
• Send letters and perform follow-up phone calls for planned visits.
• Advocate for patient services with community, social service, and medical providers.
• Connect patients to Sea Mar and non-Sea Mar resources as appropriate, including insurance enrollment, preventive health services, behavioral health, dental, and care management.
• Track patient adherence with their plan of care in the electronic system and communicate outcomes to providers.
• Prepare monthly reports for provider meetings and monthly updated reports of the prenatal panel.
• Ensure the OB Database is updated regularly, including deliveries, transfer of care, miscarriages/terminations of pregnancy, changes to EDD, and changes of provider.
• Perform other duties as assigned by supervisors.

Qualifications

• Must be able to work independently, prioritize workload, and meet deadlines.
• Must have critical thinking skills and maintain confidentiality.
• Must have excellent organizational skills and ability to handle a variety of tasks simultaneously.
• Must have knowledge of medical terminology and/or behavioral health topics.
• Must have strong decision-making and prioritization skills.
• Must be able to work respectfully and professionally with the community, patients, families, and staff.
• Must be able to work effectively in a multi-cultural environment with a diverse population.
• Must be sympathetic, mature, responsible, and reliable.
• Must have strong patient engagement, interpersonal, and communication skills and the ability to establish a therapeutic relationship with the patient.
• Knowledge of the Patient-Centered Medical Home Model and motivational interviewing skills is a plus.
• Must have knowledge of community resources.
• Must be able to work in a fast-paced community health care setting.
• Must be able to think analytically and problem-solve in a multidisciplinary team and independently.
• Must be able to deal effectively with difficult people and situations.
• Must be able to communicate effectively with diverse communities.
• Must manage time effectively and prioritize tasks.
• Must analyze patient care data.
• Must identify client learning needs and assess client's knowledge, skill level, and readiness for learning.
• Must maintain the privacy and security of sensitive and confidential information in all formats, including verbal, written, and electronic, and adhere to policies and procedures related to local, state, and federal privacy requirements.
• Must have excellent communication and customer service skills.
• Must have critical thinking skills.
• Must have a high school diploma and continued education in areas of health or social services, or at least one year of experience in those areas. Two years' experience in a health and human services setting is preferred.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.