OB Behavorial Health Community Health Worker

About the role

NeighborHealth is seeking a Behavioral Health Community Health Worker (CHW) to support pregnant and postpartum patients who screen positive for perinatal depression or social isolation. This role is part of a perinatal behavioral health initiative focused on closing the gap between screening and engagement in Behavioral Health services.

Responsibilities

• Conduct outreach to pregnant and postpartum patients with positive depression (EPDS) or social isolation screenings
• Initiate contact within established program timelines (e.g., within 7 days of identification)
• Maintain follow-up as appropriate
• Build trusting relationships through culturally responsive and trauma-informed communication
• Provide brief, non-clinical emotional support to patients experiencing perinatal depression or social isolation
• Normalize perinatal emotional health experiences and reduce stigma
• Deliver low-literacy, culturally appropriate education using program materials and toolkits
• Adapt toolkit content to meet patient language, literacy, and cultural needs
• Reinforce simple coping strategies that can be used at home
• Support the development and refinement of the Calm & Connected Toolkit, including patient-facing materials and outreach tools
• Provide feedback based on patient interactions to improve clarity, cultural relevance, and usability
• Aid in testing and piloting toolkit materials with patients across language groups
• Ensure consistent use of toolkit materials during outreach and follow-up interactions
• Facilitate warm handoffs to Behavioral Health services
• Support patients in understanding Behavioral Health services and what to expect
• Identify and help address barriers to attending Behavioral Health appointments
• Conduct follow-up outreach to support successful connection to Behavioral Health care
• Participate in team meetings, including high-risk OB rounds and care coordination discussions
• Communicate patient barriers and engagement challenges to OB and Behavioral Health teams
• Provide feedback on outreach workflows and patient engagement strategies
• Collaborate with clinical and program leadership on development and implementation of patient education tools and outreach materials
• Document all patient outreach, interactions, and outcomes accurately in EPI
• Track outreach attempts, successful contacts, and Behavioral Health connection outcomes
• Support data collection for program evaluation, reporting, and quality improvement
• Maintain accurate, standardized documentation to support program goals

Qualifications

• High school diploma required; associate or bachelor’s degree in a related field preferred
• Community Health Worker (CHW) certification or equivalent experience preferred
• Minimum of 1–2 years of experience in community health, outreach, behavioral health support, or related field
• Experience working with underserved, immigrant, or diverse populations
• Strong interpersonal and communication skills, with the ability to build rapport and trust
• Strong organizational and follow-up skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Spanish fluency strongly preferred; ability to communicate with a predominantly Spanish-speaking population

Skills

• Experience with perinatal populations or women’s health
• Experience in behavioral health or mental health outreach
• Familiarity with EPIC or other electronic medical records
• Experience using outreach tools such as phone, text, or community-based engagement
• Experience developing or using patient education materials, toolkits, or culturally tailored health education resources

Benefits

Not specified

Pay

$22/hr up to $33/hr based on experience

Schedule

Full-time, 40 hours per week, ONE YEAR