Community Health Worker

About the role

At Oak Street Health, the Community Health Worker (CHW) is a vital link between patients, their community, and the healthcare system. You are more than a liaison; you are a trusted advocate who meets patients where they are - literally and figuratively - to dismantle the social and physical barriers to wellness.

Responsibilities

• Connect patients and help with applications to eligible state benefits and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations).
• Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting).
• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and resource partners to coordinate patient needs.
• Manage patient referrals defined by the care team & collaborate with the Medical Social Worker (MSW) on action plans.
• Encourage patients to meet health goals set by the care team and celebrate achievements to improve patients’ self-efficacy and quality of life.
• Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments.
• Participate in interdisciplinary team meetings to ensure communication and support care team decision-making.
• Document interactions with patients in electronic medical record (EPIC) in a timely manner, while maintaining HIPAA standards and confidentiality of protected health information.
• Manage time efficiently by setting priorities effectively. Must be able to work independently successfully while also collaborating with our care team.
• Other duties as assigned.

Requirements

• Required: Minimum of 1 year of experience in a case management type position, either in healthcare, community-based role, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.).
• US work authorization.

Preferred

• Access to a reliable vehicle daily and a valid driver's license. Public transport is accepted, but please note that CHWs should expect to spend 50% of their time traveling and meeting with patients and their caregivers outside of the clinic.
• Community Health Worker certification or Associates or Bachelors in a related field.
• Experience working on multidisciplinary teams with organizations, agencies, patients, and community members.
• Expertise of local community resources, including access and benefits for patient needs.
• Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.
• Experience utilizing electronic medical record systems.
• A problem-solving orientation and a flexible, positive attitude.

What we’re looking for

This role requires high levels of adaptability, problem-solving skills, strong communication, deep empathy, and logistic planning. Successful candidates have an intimate knowledge of their local community, and a passion to improve the overall quality of patient lives.

Pay

The Typical Pay Range For This Role Is $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.