Community Health Worker

About the role

This is a hybrid position with the option to elect into a 9/80 flex work schedule. The role includes field-based work in the San Fernando Valley approximately 2–3 days per week, one in-office team meeting per month in Inglewood, and remote work when not in the field. The pay range for this position is between $19.87-$22.85 per hour.

Responsibilities

• Engage eligible ECM Members utilizing various modalities including in-person and tele-health.
• Build strong relationships with health plan members to educate them about the benefits and eligibility criteria for ECM as means of increasing ECM participation.
• Outreach to community members through various channels, including community events, workshops and outreach programs to raise awareness.
• Accompany ECM Member to office visits, as needed, and in the most easily accessible setting, within MCP guidelines.
• Advocate on the member’s behalf with health care professionals.
• Promote health promotion and self-management training that addresses barriers to physical and mental health care, such as providing information or instruction on health topics including but not limited to distributing health promotion materials.
• Monitor treatment adherence (including medication) and communicate adherence concerns to LCM and other treatment providers.
• Provide health navigation services, including training, information, referrals, and support members in accessing health care, understand the health care delivery system, or engage in their own care.
• Arrange transportation to medical appointment using MCP medical transportation system.
• Call Member to facilitate visit with LCM and other care providers.
• Assist with linkage and connect ECM Member to other social services and supports the member may need.
• Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Maintain documentation of all groups and individual member service activities; ensures compliance with Didi Hirsch policies and procedures, contracts and other regulatory agencies.
• Develop and maintain CHW skills through seminars, workshops or other forms of training/education related to assigned duties.
• Consult with management to support informed decision-making care prior to taking actions related to programming and services.
• Attend and actively participate in all team and staff meetings, community meetings and supervision/consultation.
• Meet agency client service expectations.

Requirements

• High school diploma or GED required.
• Certified as Community Health Worker (CHW) through the completion of a qualifying training program and/or have lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer.
• Community Health Workers (CHW) must have lived experience that aligns with and provides a connection between the CHW, and the Member of population being served.
• Community Health Workers are not required to be Medi-Cal enrolled but should have an NPI.
• Have a working knowledge of social support services.
• Support the values and mission of Didi Hirsch as related to employment.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Demonstrate commitment to team objectives and Didi Hirsch mission.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
• May be required to possess language fluency in a second language and be culturally competent in its associated ethnicity.